At Spot2Delivery, customer satisfaction is our top priority. We strive to ensure a smooth and reliable food delivery experience. However, in rare cases where things don’t go as planned, we offer a transparent and customer-friendly refund policy.
You may be eligible for a refund in the following situations:
The order was not delivered.
The order delivered was incorrect or significantly different from what was ordered.
The food was spoiled or not in a consumable condition.
To request a refund:
Go to the Order History section in the app.
Select the order you have an issue with.
Tap "Request Refund" and provide a brief explanation and any relevant images (if needed).
Your request will be reviewed by our admin team.
All refund requests are subject to admin approval.
Once approved, the refund will be processed within 1 to 3 business days.
Refunds will be credited to the original mode of payment (e.g., UPI, card, wallet).
Refunds are not guaranteed if the issue is due to incorrect information provided by the customer (e.g., wrong address).
Partial refunds may be issued based on the severity of the issue and order status.
For any questions or assistance, please contact our support team through the app or at support@spot2delivery.com.
We’re here to help and ensure your experience with Spot2Delivery is a great one!
